Arcane Mail is managed business email for your own domain—for example, [email protected] or [email protected]. Your messages are stored in a mailbox that you can access through Arcane Mail webmail or a compatible email app.
Arcane Tech handles the technical setup and provides ongoing account support. You do not need to manage the underlying mail server or work directly with the email infrastructure provider.
What’s included
| Part of the service | What it means for you |
|---|---|
| Email at your own domain | Use business addresses that match your domain, rather than a personal email address. |
| Mailbox setup | We create your mailboxes and configure the addresses your business needs. |
| Domain and DNS configuration | We configure mail routing and email authentication records so other mail systems know where to deliver your mail and which systems may send for your domain. |
| Webmail access | Read and send email at webmail.arcanemail.net, using Arcane Mail’s current custom webmail interface. |
| Compatible phone and desktop apps | Use your mailbox in any email app that supports IMAP and SMTP. We can help connect your devices. |
| Aliases and forwarding | Route additional addresses to the appropriate mailbox without necessarily creating another inbox. |
| Spam filtering | Incoming mail is screened to help reduce unwanted messages. No filter catches every unwanted message or avoids every false positive. |
| Migration assistance | We help transfer existing email when you move from another provider and verify the migration before completing the switch. |
| Ongoing account support | Contact Arcane Tech for mailbox changes, settings assistance and delivery problems. |
Mailbox storage is allocated per user. Your proposal specifies the storage included in your plan; there is no single storage figure that applies to every client.
How your mailbox works across devices
Webmail and an email app are two ways to access the same mailbox. Using one does not require giving up the other.
Webmail runs in your browser. It is useful when you want immediate access without configuring an email app, or when you need to check whether an issue also occurs outside your usual device. You can access the webmail from any location by visiting https://webmail.arcanemail.net. See: How to Log Into Your Email
An email app connects to the mailbox using two services:
- IMAP keeps the app connected to the mail and folders on the server.
- SMTP sends outgoing messages.
With IMAP, actions such as marking a message as read, moving it into a server folder or deleting it are reflected on other connected devices after they synchronize. For example, if you read a message on your phone, you should not need to mark it as read again in webmail.
This also means that deleting mail in one place can delete it from the shared mailbox. A synchronized phone or laptop is not an independent backup. Messages stored in an app’s local-only folders may not appear in webmail.
Your full email address is your mailbox username. Use the server names supplied for your account when configuring an app; the webmail website address is not automatically the correct incoming or outgoing server name.
See: Email App Connection Settings (IMAP and SMTP)
Mailboxes, aliases and forwarding: what’s the difference?
A mailbox has its own login, password and stored messages. Separate employees usually need separate mailboxes so they can manage their own correspondence.
An alias or forwarder directs mail addressed to one address into another mailbox. For example, [email protected] could deliver to [email protected]. Jane would read those messages alongside her other mail instead of checking a second inbox.
Forwarding an address does not automatically give it a separate login. It also does not automatically configure your app to send replies from that address. If you need replies to come from hello@ rather than jane@, include that requirement when the address is configured.
A catch-all receives mail sent to otherwise unrecognized addresses at your domain. It can catch messages with a mistyped address, but it can also collect more unwanted mail. It serves a different purpose from creating specific addresses for your team.
What happens during setup
1. Establish the addresses and access you need
We identify the domain, the people who need mailboxes, any shared business addresses and the existing email that needs transferring. You provide the requested domain access and account information through the agreed setup process.
2. Configure your domain
Email depends on DNS records. You do not need to memorize them, but understanding their roles helps:
- MX records tell other mail systems where to deliver email for your domain.
- SPF identifies systems permitted to send email for your domain.
- DKIM adds a signature that receiving systems can check.
- DMARC tells receiving systems how to handle messages that fail the domain’s authentication checks.
These records support delivery and help protect against impersonation. They do not guarantee that every message will reach the recipient’s inbox.
Your website and email can be hosted separately. Moving email does not, by itself, require moving your website.
3. Transfer existing mail, if you are moving providers
Your existing address can remain the same while the service behind it changes. The migration moves existing mail into the new mailbox; changing the domain’s mail routing directs new incoming messages to the new service.
Keep the old service active during the transition. Closing it too early can remove access to messages that still need copying or checking.
A mailbox transfer should not be assumed to move every setting from your old service. Contacts, calendars, signatures, app rules and locally stored mail need to be considered separately from server-stored email.
4. Connect devices and check delivery
Once the new mailbox is ready, sign in to webmail and update the settings on your phone and computer. Check both directions: send a message to another address, then reply to it and confirm that the reply arrives.
For a migration, also check that the expected older messages and folders are present. Report missing items before the old service is closed.
Storage and everyday use
Messages and their attachments use mailbox storage. Moving a message from your Inbox into another folder in the same mailbox organizes it; it does not move that message out of the mailbox’s storage allocation.
Large attachments can consume space quickly. Review what you need to retain before deleting anything, and keep independent copies of records your business must preserve. If your storage needs grow, an allocation upgrade can be arranged.
What this service is designed for
Arcane Mail is for everyday business correspondence. Marketing campaigns, promotional mailings and newsletters need a separate sending service.
The underlying platform currently limits outbound sending to 400 emails per hour per email address. This is a maximum, not a recommended sending target or permission to send bulk marketing. Creating extra addresses to work around sending restrictions is not allowed.
A business mailbox also does not automatically replace every feature of a broader office suite. Website hosting, document collaboration and other applications are separate services.
Getting help or making changes
Use the Arcane Tech support form when you need to add an address, change forwarding, connect a device or investigate a problem.
For a delivery issue, include the affected email address, when the problem happened, the app you were using and the exact error message. For an address change, explain where incoming mail should go and which address replies should use.
Never include your mailbox password in a support request.
